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Our Practice

Northtown Medical Centre opened its door in 2006. We have since continued to expand and develop into our current Modern, Family friendly patient centred Medical Centre, whilst remaining a Bulk Billed practice for patient convenience. Over the years, we have diligently served the community and developed a strong bond with each of our patients, who will attest to our high quality of care. We give utmost importance to Medical Education and Competence, and are affiliated with James Cook University.

 

Northtown Medical Centre is conveniently located in the heart of Townsville CBD. We are fully accredited and staffed by experienced General Practitioners who are available 7 days a week. We prioritise your care and convenience at every step. In doing so, our friendly staff will accept and assist you in making phone/online appointments or accommodate you if you chose to just walk-in.

 

To walk you through our practice, we are a large medical centre with Procedural/Treatment rooms, fully equipped modern consult rooms, state of the art technology for monitoring/recalling patients, on-site pathology and visiting allied health professionals. There is street parking for our patients at the front and rear of Northtown Plaza.

 

Our friendly team of Doctors, Nurses, Receptionists and Allied health are always available for giving the best possible care to you and your loved ones.

 

Our Opening Hours

Monday - Friday: 07:00am - 05:00pm

Saturday:  07:00am - 03:00pm

Sunday: 08:00am - 03:00pm

 

Pathology

Sullivan Nicolaides Pathology collection centre within premises.

 

Monday - Friday: 07:30am - 05:00pm

Saturday: 08:00am - 12:00pm

 

Allied Health Services

Here at Northtown Medical Centre, we have a visiting Dietitian and Diabetic Educator who are able to assist you in your personal health. If you would like to see other allied health professionals, please speak to one of our Doctors.

 

Chemist

TerryWhite Chemmart Pharmacy is located right next to Northtown Medical Centre and is Open 7 Days.

 

Monday - Friday: 08:00am - 05:00pm

Saturday: 09:00am - 01:00pm

Sunday: 08:30am - 01:00pm

Appointments

If you would like to schedule an appointment, please contact us on 07 4720 8100 or you can make a quick and easy appointment through our "Book Now" link. Please note we also welcome all walk-in patients.

 

Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor.

 

Please be aware that emergencies will be given priority, if this situation should occur when you are scheduled to attend the practice and there is an extended delay then our staff will ensure every effort is made to contact you and make alternative arrangement.

 

Please note: As we are a bulk billing medical practice, a valid medicare card needs to be sighted at the time of your appointment.

 

Information You Supply

For new patients, we will ask that you complete a new patient form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background.

 

Please inform us of any changes to your personal information on subsequent visits to us, such as change of contact or Medicare details, address or emergency contact.

 

Results

When we receive significant abnormal test results, our staff will contact you to arrange a follow up appointment.

 

Results cannot be given over the phone and we advise that a follow up consultation for results is scheduled with your Doctor.

 

Repeat Prescriptions

You will need to see your General Practitioner in order to get a repeat prescription.

 

Referrals to specialists cannot be written without a consultation.

 

 

 

Afterhours Care

Northtown Medical Centre provides afterhours telephone advice for current patients of the practice on 0409 804 251.

 

 

 

Your Rights

If you have a problem, we would like to hear about it. Please feel free to talk to your doctor or receptionist. You may prefer to write to us or use our suggestion box.

 

We take your concerns, suggestions and complaints seriously. However, if you wish to take the matter further and feel that you need to discuss the matter outside of the surgery, please phone Office of the Health Ombudsman on 133 OHO (133 646) or by email info@oho.qld.gov.au