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Our Practice

Northtown Medical Centre opened its door in 2006. We have since continued to expand and develop into our current Modern, Family friendly patient centred Medical Centre, whilst remaining a Bulk Billed practice for patient convenience. Over the years, we have diligently served the community and developed a strong bond with each of our patients, who will attest to our high quality of care. We give utmost importance to Medical Education and Competence, and are affiliated with James Cook University.

 

Northtown Medical Centre is conveniently located in the heart of Townsville CBD. We are fully accredited and staffed by experienced General Practitioners who are available 7 days a week. We prioritise your care and convenience at every step. In doing so, our friendly staff will accept and assist you in making phone/online appointments or accommodate you if you chose to just walk-in.

 

To walk you through our practice, we are a large medical centre with Procedural/Treatment rooms, fully equipped modern consult rooms, state of the art technology for monitoring/recalling patients, on-site pathology and visiting allied health professionals. There is street parking for our patients at the front and rear of Northtown Plaza.

 

Our friendly team of Doctors, Nurses, Receptionists and Allied health are always available for giving the best possible care to you and your loved ones.

 

Our Opening Hours

Monday - Friday: 07:00am - 05:00pm

Saturday:  07:00am - 03:00pm

Sunday: 08:00am - 03:00pm

 

Pathology

Sullivan Nicolaides Pathology collection centre within premises.

 

Monday - Friday: 07:30am - 05:00pm

Saturday: 08:00am - 12:00pm

 

Allied Health Services

Here at Northtown Medical Centre, we have a visiting Dietitian and Diabetic Educator who are able to assist you in your personal health. If you would like to see other allied health professionals, please speak to one of our Doctors.

 

Chemist

TerryWhite Chemmart Pharmacy is located right next to Northtown Medical Centre and is Open 7 Days.

 

Monday - Friday: 08:00am - 05:00pm

Saturday: 09:00am - 01:00pm

Sunday: 08:30am - 01:00pm

Appointments

If you would like to schedule an appointment, please contact us on 07 4720 8100 or you can make a quick and easy appointment through our "Book Now" link. Please note we also welcome all walk-in patients.

 

Where possible, we will always try to ensure that we can find a suitable appointment time with your preferred doctor.

 

Please be aware that emergencies will be given priority, if this situation should occur when you are scheduled to attend the practice and there is an extended delay then our staff will ensure every effort is made to contact you and make alternative arrangement.

 

Please note: As we are a bulk billing medical practice, a valid medicare card needs to be sighted at the time of your appointment.

 

Information You Supply

For new patients, we will ask that you complete a new patient form prior to your consultation. To ensure optimal patient care, we request that you inform us of your cultural background.

 

Please inform us of any changes to your personal information on subsequent visits to us, such as change of contact or Medicare details, address or emergency contact.

 

Results

When we receive significant abnormal test results, our staff will contact you to arrange a follow up appointment.

 

Results cannot be given over the phone and we advise that a follow up consultation for results is scheduled with your Doctor.

 

Repeat Prescriptions & Referrals

You will need to see your General Practitioner in order to get a repeat prescription.

 

Referrals to specialists cannot be written without a consultation.

 

 

 

Afterhours Care

Northtown Medical Centre provides afterhours telephone advice for current patients of the practice on 0409 804 251.

Home visits are available for regular patients of this practice whose condition prevents them from attending the surgery

 

 

 

Privacy Policy

Current as of: 25/11/19

Next Review Date: June 2020

 

Introduction:

This practice has developed a policy to protect patient privacy in compliance with the Australian Privacy Legislation’s National Principles collection and use of your medical information.

 

Why and when your consent is necessary:

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

 

Why do we collect, use, hold and share your personal information:

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health.

To provide a quality ongoing health care service, this practice collects information about all patients.

Sensitive information such as your current and previous medical conditions and family health history are necessary to provide an accurate diagnosis, and ongoing health care. Other personal information is required so we can contact you about your health and for financial claims and payments, practice audits and accreditation, and business processes (eg staff training).

 

How do we collect your personal information:

When you register as a patient for your first appointment our practice staff will collect your personal and demographic information via your registration. This practice uses digital health records and during the course of providing medical services, we may collect further personal information. In some circumstances when it is not practical or reasonable to collect from you, we may include other sources. These may include information from your guardian or responsible person; involved health care providers; such as specialists, hospitals, pathology and diagnostic imaging as well as Medicare, or department of Veterans Affairs (as necessary).

 

What personal information do we collect:

The information we will collect about you includes your:

· Names, date of birth, addresses, contact details

· Medical information including medical history, medications, allergies, adverse events, immunisations social history and risk factors

· Medicare number (where available) for identification and claiming purposes

· Healthcare identifiers

· Health fund details

 

When, why and with whom do we share your personal information:

To provide continuity of care, the information we collect about you may be shared with other health care providers (doctors, hospitals, pathologists, specialists etc.) Upon request, relevant information will be made available to another health care provider but no additional, unnecessary data is given and only relevant information is included in referral letters.

 

In general, your health information will not be used for any other purposes without your consent. However, there are some circumstances when information has to be disclosed without your consent, such as emergency situation such as locating missing person, reporting communicable diseases, and fulfilling medical indemnity insurance requirements. Where applicable, your information may also be disclosed to Medicare and Private Health Insurance funds. When it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent. For the purpose of confidential dispute resolution process

 

Doctors may be legally bound to disclose your information in certain situations such as for medical deference purposes and reporting communicable diseases. Records must also be disclosed under court orders, subpoenas, search warrants and coroner’s court cases. During the course of providing medical services, through My Health Record (via shared health summary).

 

Children and other dependent relatives also have the right to privacy of their health information. Access by other individuals, such as parents or guardians will be determined by medical and legal privacy requirements and each request for access to information will be addressed individually.

 

If research is conducted, then each patient must provide informed consent before his/her health information can be released.

 

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.

 

How do we store and protect your personal information:

Our practice stores and protect personal information by electronic format and is protected by use of passwords and confidentiality agreements for all staff.

 

The practice endeavours to maintain accurate, up-to-date, and complete records. You can help us in this task by informing us of any changes to names and contact details. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to Practice Manager, email: practiceadmin@northtownmedical.com.au. All information may be stored on paper and/or electronic formats. It is the policy of the practice to protect your information from unauthorised access, modification or disclosure.

 

Your health information will be kept for the minimum period as is legally required for administrative purposes. If your information is no longer needed after this time, it will be destroyed in a secure manner.

 

How can you access and correct your personal information at our practice?

Under Australian Privacy Legislation, you have the right to access your information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and this will be given to your treating doctor for authorisation to release your records, our practice will respond within a reasonable time please allow a minimum of four (4) working days. There are some circumstances, such as for legal reasons, where access to your medical information may be denied, but if this is the case you will be advised of the reason for the refusal.

 

There may be charges involved in providing copies of all or part of your records. Information may not be available immediately, please allow a minimum of four (4) working days for an access time to be arranged or information to be collated and copied. Transfer of Medical Records occurs an administration fee of $44.00 Health Summaries are provided free of charge.

 

Dealing with us anonymously:

You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for to do so or unless we are required or authorised by law to only deal with identified individuals.

 

Under Privacy legislation, you can choose to remain anonymous if it is lawful and practicable to do so. In a medical context it could be dangerous for you to remain anonymous and it is not possible to claim Medicare or health insurance rebates without giving some identification.

 

How can you lodge a privacy-related complaint and how will the complaint be handled at our practice:

If you have any complaints about the way this practice deals with your information please discuss this with your doctor. If you are still concerned after speaking to your doctor, feel free to contact:

 

Practice Manager, Northtown Medical Centre, PO Box 1830, Townsville QLD 4810, Telephone: 07 47208100 and or email: practiceadmin@northtownmedical.com.au. You should express any privacy concerns you may have in writing our practice takes complaints and concerns regarding privacy seriously and we will reply in 2 working days. You may also contact the OAIC on 1300363992 or visit www.oaic.gov.au. Alternatively you can contact the Office of the Health Ombudsman, P O Box 13218, George Street, Brisbane. Telephone: 133646 Email: complaints@oho.qld.gov.au

 

Review of Privacy Policy:

Privacy policy will be reviewed regularly to ensure it is in accordance with any changes that may occur. We will notify our patients of any changes via the website.